Refund Policy
Last Updated: August 7, 2026
At Avrelune we want you to love what you ordered. If something is not right, our return process is deliberately simple.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@avrelune.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible, but you are welcome to return the item after delivery under the terms below.
30-Day Easy Returns
You have 30 days from the day your order arrives to start a return. To qualify, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will walk you through the whole process. Restocking Fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return Window: 30 days from the day your order arrives
- Condition: Unused and in original condition with all packaging, tags, and accessories
- Easy Returns: Our support team guides you through it
- Restocking Fee: None
Return Costs
Defective or Incorrect Products. If an item arrives damaged by the carrier, defective, or simply is not what you ordered, the return costs you nothing.
Change of Mind. If you ordered the wrong item, the fit is not right, or you no longer want the piece, you are responsible for the actual return shipping cost. Original shipping charges are non-refundable.
How to Return an Item
- Contact Us. Email info@avrelune.com with your order number and the reason for the return.
- Pack Your Item. Repack it securely in its original packaging with all accessories, tags, and documents included.
- Send It Back. Ship the return using the instructions in your return authorization email, using the carrier or method recommended there.
Refund Process
- Inspection: Once your return reaches us, we inspect the item against the criteria above.
- Refund Timing: After approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may take additional time to post it.
Exchanges
We accept exchanges. If you would like a different size, color, or product, email info@avrelune.com and we will arrange a quick swap.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@avrelune.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non-Returnable Items
For hygiene and safety reasons, a small number of items cannot be returned. Any such product is clearly marked as non-returnable on its product page.
Changes to This Policy
We may revise this Return and Refund Policy at any time. Any change appears on this page with a new Last Updated date. Please review it periodically. Continuing to use our website after a change means you accept the revised policy.
Questions?
Visit our FAQ page or contact our customer service team for help.
Contact Information
Store Address: 6814 W Bayou Dr, Hitchcock Texas 77563, United States
Store Email: info@avrelune.com
Store Phone: +14092285870
Customer Service Hours: Monday to Friday: 9:00 AM – 10:00 PM (CST)
We do our best to reply to your e-mail within 1–2 business days.