Welcome to the Avrelune Frequently Asked Questions page. We are here to help make sure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.

1. How long will it take to receive my order?

Handling time is 1-2 business days, transit time is 6-8 business days, and estimated delivery is 7-10 business days in total. Full details are in our Shipping Policy.

2. Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum purchase required. See our Shipping Policy for details.

3. Where is Avrelune located?

Avrelune is a United States based online business offering a curated selection of high quality apparel, with shipping available throughout the United States.

4. What if I receive a defective product?

Defective items are replaced at no cost to you. Just contact us within 30 days of receiving your order. See our Return Policy.

5. Can I cancel my order after it is placed?

Yes. You have a 24 hour cancellation window. Contact our support team as soon as possible at info@avrelune.com with your order number.

6. What is your return policy?

We keep returns simple and hassle free, with a 30 day window from the day your order arrives. The full process is laid out in our Return Policy.

7. When will I receive my refund after returning a product?

Once your return has been received and inspected, your refund is initiated to the original payment method within 7 business days, subject to your payment provider's processing times. See our Refund Policy.

8. Do you offer any warranties or guarantees?

Yes. All purchases carry a 30 day warranty. Details are in our Return Policy.

9. How can I contact customer support?

Reach us through our Contact Us page or directly at info@avrelune.com.

10. Do you ship internationally?

Not at this time. Shipping is exclusively within the United States.

11. Do you have a physical store location?

No. Avrelune is online only, which lets us keep pricing competitive and offer a wider selection.

12. Can I place a bulk order for my business or organization?

Yes. Bulk orders are available. Contact customer support at info@avrelune.com for pricing and details.

13. What is the process for exchanging a product?

Exchange instructions are outlined in our Return Policy. Email us with your order number and we will help you swap for a different size, color, or product.

14. How can I track my order?

Once your order has shipped you can follow it on our Order Tracking Page.

Contact Information

Store Address: 6814 W Bayou Dr, Hitchcock Texas 77563, United States

Store Email: info@avrelune.com

Store Phone: +14092285870

Customer Service Hours: Monday to Friday: 9:00 AM - 10:00 PM (CST)

We do our best to reply to your e-mail within 1-2 business days.